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3 Questions That Will Make Your Log Management Company Squirm

Oct 21, 2019 5:49:48 PM |     Michael Fishman

Digital transformation has led to an exponential increase in the number of devices, software installations, and cloud implementations across the world. While this adoption creates a valuable competitive edge, it also opens the doors to many vulnerabilities - with security, compliance, and performance topping the list.

Each of these devices and installations generates logs, which can be overwhelming. There are several tools available to help manage logs, but the tools are not created equally. Toss in the desire for organizations to have better (or even complete) observability, and it gets even more complicated if you don't have the right partner. How can you sift through the noise to find the right log monitoring and management company that's right for you?

Here are three questions you should ask to help you decide:

1. Can you take data from anywhere and make it useful?

The sheer number of logs generated across your organization can be daunting. Logs are everywhere - from the simplest hardware devices such as printers to the most sophisticated applications. Though at times overwhelming, this data can be beneficial if managed properly. The information can be used to identify security issues or suspicious activities, to debug what went wrong and provide essential insights, or to speed up application performance, to name a few.

The data is usually in a machine-readable format and can be useful only once it's transformed into something you can understand. Therefore, it's smart to ask what your potential partner does with the logs beyond collection and storage. You should find out if the company can turn any log data into useful information, without requiring a ton of manual work on your side to do so.

2. How do you get our data into your log management system?

Of course, security is a top priority. You'll want to know if your data is encrypted during transfer. Additionally, one of the primary reasons you're looking for a log management company is so you and your IT team can focus on other tasks.

Can the company transfer your data without requiring too much assistance from your side? Can the vendor support a wide array of log sources through popular protocols such as Syslog and fluentd? Can you submit any type of log (including web logs, application logs, and system logs) for parsing and analysis - with no training, no agents, and no hassles?

3. We have a ton of unstructured data, how do you deal with it?

Logs contain both structured and unstructured data. There's a lot of potential behind both types of data. However, raw data can be hard to manage. Can your log management company handle unstructured data - without requiring you to write custom parsers? Transforming unstructured data into structured data makes it very easy to create charts and dashboards out of sources typically treated as a plain text. Would you rather spend your time writing parsers, or would you instead get straight to the meaningful information that can impact your workflows and business?


While there are many other questions you'll want to ask, these three questions will jumpstart your conversation - and let you know almost immediately if you've got a reliable partner on your side.

With LogSense, you have the reliable partner you need. Our patent-pending machine learning engine can parse all logs – even if the pattern is unknown. Once parsed, unknown logs will be displayed so that the keys can be renamed as you wish in keeping with your company policies. All future logs will be recognized with those keys and then will be available for charting and alerting immediately based on any defined criteria you establish.

By combining relevant data collection, powerful machine learning, and our subject matter experts, LogSense significantly decreases the amount of time it takes to detect and troubleshoot network and application anomalies. If you're interested in learning more about LogSense, get in touch! We'd love to show you a demo or get you set up on a free trial today.

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Topics: Observability

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