Updated May 2019
1.0 Types of Information Collected
We may collect and process any of the following information about you and we refer to this as “Personal Information” throughout this policy:
1.1 Information You Give Us
You may give us information about yourself by using the online forms provided on the Website or by contacting us by phone, e-mail or other means. This includes, for example, filling in our 'Contact Us' form on our Website or when you provide your information to us in order to receive our services.
The information you give us may include: email address, name, mailing address, telephone number, company name, company address, credit card information, job title, account information, and any updates to information provided to us.
Please note that we need certain types of information so that we can provide services to you. If you do not provide us with such information, or if you ask us to delete it, you may no longer be able to access our services.
1.2 Information We May Collect About You
Each time you visit the Website we may automatically collect any of the following information:
1.3 Information We May Receive from Other Sources
We will receive information about you if:
2.0 Use of Information
We, or third-party data processors acting on our behalf, collect, use and store the Personal Information listed above to enable you to receive services for which you or your company have entered into a contract with us and/or because it is in the legitimate interests of LogSense to handle your Personal Information. More specifically, we collect, use and store your Personal Information for the following reasons:
To register you for webinars/seminars;
To assign a password;
To ensure that content from our website and services are presented in the most efficient manner for you;
To provide you with information, products or services that you request from us or which we feel may interest you, only where you have consented to be contacted for such purposes;
To carry out our obligations arising from any contracts entered into between you and us;
to allow you to participate in interactive features, such as “Live Chat”, when you choose to do so;
To notify you about changes to our products or services and to keep you informed about our fees and charges;
To provide the service(s) you have requested;
To improve the quality and accuracy of the services;
To allow you to access and use the Website and to register for an account;
To carry out activities in the legitimate interests of LogSense, for example, pursuing debt, ensuring the security of our services and Website;
To verify your identity in order to prevent and detect money laundering and fraud;
To carry out statistical analysis and market research;
For marketing, advertising and promotional purposes;
For the purposes of improving and maintaining our Website, preparing reports or compiling statistics in order to improve our services. Such details will be anonymised as far as is reasonably possible and you will not be identifiable from the data collected; or
To take other action you request when you supply the Information
3.0 Data Retention
We retain Personal Information for as long as you use the services we provide and then as required to comply with applicable laws.
4.0 Disclosure of Information
We will not sell, hire, lease or rent your Personal Information that we collect to any third party without notifying you and/or obtaining your consent, except as expressly set forth in this Section. Where you have given your consent for us to use your information in a particular way, but later change your mind, you should contact us and we will stop doing so.
4.1 Categories of Third-Parties
Our service providers and sub-contractors, including but not limited to payment processors, suppliers of technical and support services and cloud service providers;
Companies that assist us in our marketing, advertising and promotional activities;
Analytics and search engine providers that assist us in the improvement and optimization of our Website; or
Systems integrators and service providers who resell our services and products
4.2 Other Third-Party Disclosures
We will also disclose your Personal Information to third parties:
In the event we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or asset;
If LogSense or substantially all of its assets are acquired by a third party, in which case Information held by it about its customers and partners will be one of the transferred assets;
If we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
In order to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
To protect the rights, property, or safety of LogSense, our customers or other persons. This may include exchanging information with other organizations for the purposes of fraud protection and credit risk reduction
5.0 Privacy Shield
5.1 Privacy Complaints, Recourse, Enforcement and Liability
LogSense has further committed to refer unresolved privacy complaints to JAMS, an alternative dispute resolution provider based in the US. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com or https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Please note that if your complaint is not resolved through these mechanisms, in certain limited circumstances you may be able to invoke binding arbitration proceedings before the Privacy Shield Panel if LogSense has failed to meet its obligations to you under the Privacy Shield and that failure has still not been remedied. Additional information about invoking binding arbitration is available here: https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
6.0 Protection of Personal Information
LogSense is committed to taking steps to protect the Information you provide to us, including administrative, technical, and physical measures — to safeguard Information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Information is accessed only by authorized staff who are instructed to handle Information with confidentiality. It is protected by firewalls and standard industry security measures. We may also transmit sensitive information and transactional data using secure socket layer (SSL) encryption.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorized access.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or our products and services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
7.0 Your Rights
You may contact us by email at firstname.lastname@example.org at any time, to request that we:
Update any Personal Information which is out of date or incorrect;
Delete any Personal Information which we are holding about you;
Restrict the way that we process your Personal Information;
Provide your Personal Information to a third-party provider of services; or
Provide you with a copy of any Personal Information which we hold about you
We will consider all such requests and provide our response within the time period stated by applicable law. You have the right to ask us to not process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. Alternatively, you can contact us by email at email@example.com at any time.
If you have previously given your consent to the use of your Personal Information for marketing purposes, you can choose to stop receiving marketing communications which we send to you from time to time by following the unsubscribe instructions included in such communications. Alternatively, you can opt out of such communications at any time by contacting us by email at firstname.lastname@example.org.
You can choose to opt-out from your Personal Information being used for any purpose that differs from the purposes notified to you when we collected your personal information; or disclosed to any third party.
8.0 Transfers of Information
If you are located outside of the United States, the Personal Information that we collect from you may be transferred to, and stored in the United States or another location outside of the EEA or Switzerland. Any transfer of the Personal Information to the United States or another location outside of the EEA or Switzerland will be in compliance with the Privacy Shield, details of which are set out in section 5 above.
The Personal Information may also be processed by staff operating in the United States or outside the EEA or Switzerland working for us, other members of our group or third-party data processors. Such staff may be engaged in, among other things, the provision of our services to you, the processing of transactions and/or the provision of support services. By providing us with your Personal Information you acknowledge any such transfer, storage and processing.
When you visit our websites, cookies will be placed on your computer or device to maximize your experience and to help us understand how we can improve our site. If you prefer not to receive cookies, you can set your browser to either reject all cookies, to allow “trusted” sites to set them, or to accept only those cookies from those sites you are currently on. However, turning off cookies will hinder your ability to access, use, or navigate portions of the site.
10.0 Third-Party Websites
If you have any questions regarding this policy or our use of personally identifiable information on this site, please send us your questions or comments as set forth in section 12 below.
12.0 Contact Us
Additional Information About Our Adherence to GDPR Compliance Standards
The General Data Protection Regulation (GDPR) imposes additional requirements for companies that collect or store personal data of European Union residents. At LogSense, we understand the importance of your personal data, and we take steps to secure and protect it whenever it is stored in our cloud or other infrastructure.
Our policies regarding data ownership and protection are focused on providing you with confidence that your data remains secure, and under your control. We have established a number of measures to ensure that customers and their data are treated in a manner consistent with privacy principles.